Frequently Asked Questions
The single raffle number listed on this ticket will be entered into the raffle the number of times as indicated by the price point package that was purchased. For example, if you purchased a ticket entry for $150 and received 2,000 chances, your raffle ticket number located at the top will be entered into the raffle drawing 2,000 times.
Your current location is required to confirm eligibility. The Raffle will be offered to individuals located within a 75 mile radius of the Amerant Bank Arena (the "Raffle Area") at the time of entry. Online entry is void outside the Raffle Area and where prohibited by law, rule, or regulation.
Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See below for instructions.
The browser should reload the page and ask you to share location upon loading. Note: In some browsers, the popup may say "close" instead of "OK"
Please check your spam, junk mail or clutter folders for the email. If you cannot find it, please send an e-mail to community@floridapanthers.com and provide your name and phone number to request your tickets.
You may have told your browser to never share your location. You need to change that setting to allow the transaction.
For iOS devices:
Chrome has the same setting if you are using that instead.
For Android (though this may vary by version):
Note: If still experiencing problems, go to a maps app and see where it places you.
For more information about where the Florida Panthers Foundation donates to, visit panthersfoundation.org to learn more.
No. However, you have 7 business days to claim the prize. For more information on the rules, please check out the Official Rules at https://www.nhl.com/panthers/community/5050raffle.
The winning number will be available immediately after the drawing on the Florida Panthers GameDay app. Additionally, the winning number will be posted online at https://www.nhl.com/panthers/community/5050raffle and on Twitter @FlaPanthersCARE at each game during the 3rd period.
The holder (subject to verification of eligibility and compliance with these Official Rules), ("Raffle Winner") of the Ticket bearing the Winning Number will be sent an email to the address indicated on the entry form and called within twenty-four hours of the drawing. The Raffle Winner can also contact the Florida Panthers Foundation by sending an email to community@floridapanthers.com.
The Florida Panthers Foundation is required by law to withhold and remit to the Internal Revenue Service on the Raffle Winner's behalf an amount equal to twenty-four percent (24%) of the Grand Prize if the Grand Prize is greater than $5,000 and if the Raffle Winner is a citizen or resident alien of the United States with a Social Security Number (different rules as promulgated by the Internal Revenue Service apply for nonresident aliens and for resident aliens and citizens of the United States who do not have a Social Security number).